Exchanges or refunds are not given on underwear, bodystockings, hosiery or costumes.

Refunds are not offered unless the items are faulty or incorrectly listed.

You must email us as soon as the item is received and it needs to be returned to us within 10 business days.

Items must be posted back to us using Registered Post.

If there is nothing in our store that is suitable for the exchange, you will receive a credit to be used in our store within 3 months.

The credit can be transferred to another registered customer.

We do not give refunds because you have changed your mind.

The buyer pays for return postage to us and also the postage back to them.

The goods must be in original, NEW condition.

This includes any packaging and swing tags.

The tags must not have been removed.

There is to be no smoking around the item/s.

There are to be no pets/animals around the item/s.

Lingerie reserves the right to deny an exchange/refund if any of the above items are not adhered to.